We use only the highest quality, body-safe fragrances and essential oils in all of our products. All scented products are created using the maximum IFRA allowance. Each product type has a maximum fragrance usage rate; therefore, some products may have a stronger scent than others. We have a scent list with all of our offered scent descriptions listed for your cononvenience.
Our website is available 24 hours a day, 365 days a year. If you wish to have a custom order created for you or have questions about any of our products, please use the form on our 'contact us' page. Inquiries are usually answered within one to three business days.
If you need to add-to an order already in progress, contact us before the order is marked 'shipped' and we will create an 'add-on' order for you. Add-on orders will include any additional shipping required to add the items to your order already in progress.
If you need to change or cancel an order, contact us as soon as possible. Orders that have been marked 'awaiting shipment' are in production and cannot be changed or canceled.
Many of the common questions and answers can be found on this page. If you do not find what you are looking for or have questions about our products, please use the form on the Contact Us page.
If there is an item or scent that you are interested in that is not listed on the website, send us a message. If possible, we will either add it to our product line or create a custom order for you. Ingredient and container changes may not be available on products and must be inquired about before an order is placed, otherwise the order will ship as listed. Custom orders are created special for the buyer and therefore cannot be cancelled.
Do you accept Wholesale Orders / Private Label / Re-Sellers
Yes! If you would like to inquire about wholesaling our products in your store, please fill out the Wholesale App under the "Wholesale" tab. If you would like to private label fill out a wholesale app and we can give you pricing options.
Shipping to the US is via USPS First Class and USPS Priority Mail. Tracking is included on all orders. While we do not offer free shipping, the shipping calculator is set up to offer the best rates. We utilize USPS Priority Mail Flat Rate, when possible, to make shipping more economical. We also ship via FedEx and UPS. If you have an account with one of the above, please email us before we hand so we can use your account number.
Due to issues with tracking, we are not offering International Shipping.
It is advisable to have the order delivered to an address where it can be tended to. Some products are heat and cold sensitive and will melt or freeze if left in mailboxes for extended periods of time.
Please make sure your address is correct. Shipping labels are automatically printed as they are listed on the order. If a mistake has been made, notify us before your order ships so we can change it on the shipping label. Once the order has shipped it is beyond our control, you will need to contact the carrier to get the package re-directed to the correct address.
If you live within a 30 mile radius of one of our locations. We can arrange a local pickup option for you. Local pick-up is only available Monday thru Friday 10am until 5pm.
Since our products are used for personal care and must be verified unadulterated, we are unable to accept returns or exchanges.
Please contact us prior to purchasing if you have any questions regarding our products or scents. We will be happy to answer any and all questions prior to your purchase. Scents are subjective from person to person - so you may not always interpret the scent as it is described.
Variation in color, shape, and finish are not mistakes due to all items being handcrafted. Some fragrances have a distinct color or contain vanillin which can cause products to darken or otherwise affect the color of the finished product. Some fragrances and essential oils can cause certain products to be thicker or thinner, this is a normal occurrence and does not render the product non-usable. Some products may have a slight scent undertone due to the ingredients. On a rare occasion, we may have to change temporarily due to our supplier being out of stock.
Once your order is marked as 'delivered' by the USPS, you must contact your local branch or carrier to discuss delivery issues. Once the USPS delivers packages, they scan the package into the system showing 'delivered'. We will not refund a order that shows 'delivered' on tracking.
If we shipped the wrong item to you by mistake or an item arrives damaged, please contact us and provide proof (pics) of the mistake or damage, and we will re-ship your order with the correct item at no additional cost.
If a package is returned to us by USPS as being non-deliverable or not picked up, the purchase price will be refunded. Orders over $100 may be subject to a $25% restocking fee. The shipping cost was paid to USPS to ship the package, therefore will not be refunded. If you wish to have the order re-shipped, additional shipping fees will apply.
We believe that confidential information should remain confidential. We will never sell your Personally Identifiable
Information to third parties or other companies. Your personal information will only be used as required to fulfill your orders or for legal obligations.
Wholesale Quote Policy
***Quoted rates for wholesale are only good 30 days from the date the quote was given due to fluctuating prices. ***
PR, Bloggers, YouTubers, TikTokers
Feel free to let us know if you publish any blog posts/video reviews/pictures/etc. so we can share on our social media too!